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Privacy Policy

 

Personal information
By completing and sending a reservation or an application, you voluntarily share your personal data (such as name, e-mail, etc.) which we collect to provide you with the services offered by our site. In general, we use your personal data to complete your bookings or to communicate with you in response to your own questions and clarifications.

Security
dosecars.gr takes every precaution to protect your personal data when you are online and offline. When you enter personal and sensitive information on our forms (such as your credit card details), that information goes through SSL encryption. In addition to using SSL encryption to protect our users’ sensitive personal data when they are online, we also make every effort to secure data offline. All user personal information is restricted for use within our offices, and only our customer service employees have access to your personal data. In addition, all employees are continuously informed of any changes in security practices and protection of your personal data. Finally, the servers that store personal information are in a locked and secure environment.
Like most websites, we use log files. These include IP addresses, browser type, internet service provider, etc. We analyze this information to continuously improve the services we offer on dosecars.gr.
It is very important that you understand that this information is collected anonymously.

Cookies
A cookie is a piece of data that is stored by the user’s PC and binds information about the user. Cookies are used by all sections of dosecars.gr for technical reasons and aim to ensure the best browsing experience for dosecars.gr users. We communicate with users/visitors according to their reservations or requests via e-mail or phone.

Notice of Changes
If we decide to change our privacy policy in the future, we will provide detailed information about the changes here. Of course, the collection of information that occurs during the current policy will be carried out following the letter of the policy, regardless of possible future changes.

Update on the Processing of Personal Data
We would like to assure you that for Dose Rental the protection of the personal data of our customers is of primary importance. For this reason, we take appropriate measures to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance with the obligations set by the legal framework, both by the company itself and by third parties that process personal data on behalf of the company.

What are the legitimate reasons for processing your personal data?
The personal data you provide to us such as your name, contact details, email address, telephone number, information about your booking, such as your booking code, details of the transaction you made the reservation, such as the details of the card with which you completed the payment, we only process them when we have a legitimate reason to do so.

Legitimate reasons for processing your personal data are:

the provision of the services you entrust to us and wish to receive from us and consequently the fulfillment of our contractual obligations in this context.
the consent you provide under the specific conditions set by the legal framework, in order to receive updates on services, offers sometimes personalized to your personal preferences both from Dose Rental, or from third partner companies, which process the personal your data in accordance with the applicable framework.
How and why do we use your personal data?
To manage your bookings and provide our services. When you make a reservation with Dose Rental, we use the information required to provide our services, such as for the reservation of the vehicle, delivery and collection of the vehicle, modification of the reservation or refund, managing your bookings and serving you as customers individually or as a group.

To communicate with you and manage our relationship with you. We may need to contact you by email or telephone for administrative purposes, such as for example to confirm your bookings and payments, to inform you about the collection of your vehicle, to manage requests you submit for services not received and generally handling your complaints.

To inform you about our news and offers. As long as you have consented to this, we will send you promotional messages about Dose Rental services, updates and offers, sometimes personalized to your preferences and interests if you have chosen to do so, in order to improve your experience as a customer.

To improve our services and protect our business interests. Our business purposes for which we will use your information are to help us improve our services to you, to meet your expectations, to monitor transactions from our rentals, to respond to any requests to dispute your card charges, but and to manage our rental settlements.
To comply with legal obligations. For example, when we collect information related to passenger accidents, we manage requests such as refunds, keeping a record of passenger complaints and suggestions.

Where is your data shared?
Dose Rental informs that it shares your personal data with the following categories of recipients:
Partners of our company (advertising etc.) Dose Rental maintains partners to whom it entrusts the processing of personal data on its behalf. In these cases, Dose Rental remains responsible for the processing of your personal data and defines the individual elements of the processing, and signs a special contract with the partners to whom it assigns the execution of processing activities, in order to ensure that the processing is carried out in accordance with the applicable legal framework and that any natural person can freely and unhindered to exercise the rights granted by the legal framework. Dose Rental may also transmit to cooperating third-party companies for the purpose of sending advertising material and information about services and offers, provided that consent has been provided by each natural person, as stated above, and that the above-mentioned provisions regarding the written assignment of processing apply.

Storage Period
The period of data storage is decided based on the following specific criteria depending on the case: When the processing is imposed as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions impose. When the processing is performed on the basis of a contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and/or support of legal claims based on the contract. For the purposes of promoting products and services (marketing activities), your personal data is kept until you withdraw your consent. This can be done by you at any time. The withdrawal of consent does not affect the lawfulness of the processing that was based on the consent during the period before its withdrawal.

What are your rights in relation to your personal data?
Any natural person whose data is processed by Dose Rental enjoys the following rights:

Right to erasure:
You have the right to request the erasure of your personal data when we process it based on your consent or in order to protect our legitimate interests. In all other cases (such as indicatively when there is a contract, an obligation to process personal data imposed by law, public interest), the said right is subject to specific limitations or does not exist depending on the case.

Security of Personal Data
Dose Rental implements appropriate technical and organizational measures aimed at the safe processing of personal data and the prevention of accidental loss or destruction and unauthorized and/or illegal access, use, modification or disclosure thereof. In any case, the way the internet works and the fact that it is free to anyone does not allow guarantees to be provided that unauthorized third parties will never be able to violate the technical and organizational measures in place by accessing and possibly making use of personal data for unauthorized and/or illegal purposes.

Profile preparation
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects of a natural person, in particular to analyze or predict aspects related to his personal preferences and interests or movements.

Communication Department
If you have any related questions or concerns, please send an email to [email protected].

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